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FAQ
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GYM
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MEMBERSHIP
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Facilities and Benefits
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Which club has a swimming pool?
Currently, our Club does not have a swimming pool, however we have a cooperation with Hotels that allows our members to use swimming pool facilities at our club in Metropolitan Mall Bekasi and Cinere Bellevue.
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Do I need to bring my own towel?
We will provide big and small towel every time you visit the club. All guest (non-members) are required to bring their own towel, otherwise, you may rent a towel for a small fee. Help protect our planet, be environmentally friendly by limiting use to one set per member/guest per visit.
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Are there any social events for members and staff?
Yes, they're great fun and an excellent way of getting to know everyone. To find out about our latest workout parties, please visit our events and activities page.
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Gym Access
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What are the club opening hours?
You have the flexibility to work out any time, day or night. You may refer to our club opening times at Find A Club. -
Can I bring a guest to the club for a free trial?
Absolutely! We understand that one of the best ways to stick with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. You can get your friend to register for a free trial appointment here. -
When's the quietest time to visit the club?
On weekdays, the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just after lunch or in the afternoon. -
Can my children wait for me in the members' lounge while I work out?
No. We are concerned about your children's safety as our facilities are not child-proof.
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Loss
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What happens if I lose something in the changing rooms?
Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibility at all times. -
What if I lose my membership card?
Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.
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Emergency
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What should I do if the fire alarm sounds?
Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test. -
Are the team trained in first aid?
Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.
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General
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How do I join online?
First, select your preferred Home Club. You can then opt to choose between the customizable membership plan, which allows you to pick and choose your preferred class groups, club access level and commitment length. Once you have filled in your details and made payment, you will receive a confirmation email with your membership details.
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Payment
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How do I make payment for my membership?
At the moment, we accept payment via credit card only. All monthly recurring payments will be made via your registered credit card. -
What should I do after completing the join online payment?
Our call center will contact you within 24 hours to help you making appointment with the club and to ensure the support needed before you start using the facility
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Queries and Feedback
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If I have any queries about my membership or club who do I speak to?
Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management, please let our reception team know. Each club has a Front of House Manager dedicated to ensuring that you're completely satisfied with your membership. If the Front of House Manager isn't immediately available, the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention, your Club’s General Manager can help. -
How do I update my personal details and/or account details?
You can update all your personal details through our reception team. They'll be happy to assist. -
How old do I have to be to join Celebrity Fitness?
Memberships are available to individuals who have attained a minimum age of 14 years. If you are under 17, Celebrity Fitnes requires a parent or guardian to provide approval to enter into a membership agreement and agree to accept responsibility to ensure the member complies with all membership terms and conditions.
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